Connect Printer (USB)

Troubleshooting > Zebra Printer
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Follow these steps to pair the printer via USB:

Note: USB-A to USB-B cable required (example here). Or altenatively, a USB-C to USB-B cable can be used.

  1. Ensure the tablet and printer are powered on
    Note: The Status light on the Zebra printer should be solid green. The Network light can be red.
  2. Insert the USB-A connector into the tablet port
    Note: If using an Elo series 10in I-series-4 tablet, this should have 2x USB-A ports on the back. 1 port is used to power the tablet, but there should be a second port on the other side. The tablet may need to be removed from any stand and have the backing plate removed to access the 2nd port. A screwdriver may be needed for this. If the USB A port is in use already a USB-C to USB-B cable is required.
  3. Insert the USB-B connector into the printer port
  4. On the tablet, open the Q-Mgr application
  5. Open the Main menu > Settings > Setup printer
  6. Select Zebra as the Printer type
  7. Select USB as the Connection type
  8. Tap Find printers
  9. If the printer was found, select it to establish a connection
  10. Tap Print test page

If these steps didn't help, contact Altaine Suppport (support@altaine.com) indicating you have a printing issue.

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